Delivery Information

Where does Butler & Bentley deliver?

 

Butler & Bentley deliver to the Inner West, Lower North Shore and Eastern Suburbs of Sydney. 

 

When does Butler & Bentley deliver?

 

Once an order is made customers then proceed to choose a 2hr time slot of their conveinience on Friday 12pm - 6pm and Saturday 12pm - 5pm. A same day e-mail confirmation will be sent to you. A printed invoice copy will be hand delivered with your goods to you after all items are packed and delivered.

 

 

When can I receive my order?

Orders will be received by the customer within 18 hours from the time it was placed with Butler & Bentley, provided it was placed before the cut off time of 6pm. For example: If an order is placed on Friday before cutoff at 6pm, the earliest delivery slot will be Saturday from 12pm onward. 

 

Is there a minimum order?

 

There is no minimum order, however unless you reach a total of $100 spend you will incur a delivery fee as per below.


What is the delivery charge?
 

The delivery charge are as set below. Please note that there are no delivery charges for orders over $100.00 (including GST) anywhere within our specified delivery zone of the Inner West, Lower North Shore and Eastern Suburbs of Sydney, and are subject to our normal delivery times. Butler & Bentley has dedicated drivers and refrigerated vans on the road Friday 10am-6pm and Saturday 10am-5pm

 

Spend

Delivery Charge

$100 or above

$0

$80 - $99.99

$10.00

$60 - $79.99

$15.00

$40 - $59.99

$20.00

$0.00 - $39.99

$25.00

 

Can I change the delivery day?

 

 

Once your order has been processed, an invoice is generated and you will not be able to go back in and change the date. To discuss special circumstances, please contact Customer Care on 02 9713 9067. Depending on the amount of notice, it may be possible to arrange a different delivery day or a cancellation and refund.

 

How is my order transported to me?

 

Once your order is packed, our temperature-controlled Vans maintain the quality and freshness of your order.

 

We can’t deliver your goods if nobody’s home

If a delivery can’t be made because you weren’t home during your scheduled delivery time, we’ll try to contact you. If you think you missed your delivery, call us at 02 9713 9067.We won’t leave goods unless they’re signed for, or specified to be left at the door in the delivery instructions. A cancellation fee of your delivery total may be charged.